System outsourcing

Asseco Business Solutions envisages the option of purchasing its systems (mobile applications, factoring solutions, ERP, HR) in a full outsourcing model. This means that when opting for that solution the client does not need to incur any capital investment related to the deployment of any necessary hardware infrastructure and human resources needed for the regular application maintenance.

The main services contained within the outsourcing of Asseco BS systems are:

1. Providing hardware infrastructure - the use of hardware and software resources of Asseco Business Solutions (two own Data Centres) displaying highest quality standards.
2. Providing communications infrastructure - the use of modern communications (permitting several alternative lines) secures unbroken access to the application while retaining a high level of work comfort and data security. Asseco Business Solutions offers a set-up of a private APN (between the GSM operator and Asseco BS Data Centre). In the case of mobile solutions, such an approach promises high quality of GPRS transmission between users.
3. System platform administration - services are provided by a professional Data Centre team in a multi-shift working system. The client may work comfortably with the application without the need to interfere with the correct functioning of the infrastructure and the involvement of its IT resources.
4. Help desk - services provided as telephone assistance in a multi-shift working system. On a regular basis, Asseco Business Solutions submits detailed reports of the scope of registered problems and the status of their resolution.
5. Device servicing - for mobile solutions it is to ensure a continuous operation of sales representatives in the event of an accident or damage to hardware. Asseco Business Solutions performs a problem diagnosis, including its cause, and prepares a substitute device configured for the actual user.
6. Training - professional product-oriented training both at the stage of implementation and as a periodic post-implementation process raising the competence of system users.